House Rules

Supervision & Safety

We believe in safety first! At Playzone all children must be supervised by an adult/carer, we have Operators, but the child remains the responsibility of the guardian / parent

Safety Operators

Please listen to and follow the instructions given by our Safety Operators. Certain restrictions are in place for your safety, the Operators do not have the authority to override them, please do not place them in a difficult position.

Our indoor park is a NON- smoking zone but we have an allocated area for a quick smoke break. Our Hunny Pot restaurant is open daily.

Children

Children under the age of 10 must be supervised by a competent adult at all times.

Playzone PlayPark strives to offer you and your family the safest day out possible, but we can only do this with your help. Please ensure that you supervise your children at all times. Please make an assessment as to whether a ride or play area is suitable for your child’s abilities before putting them on.

Fire Arms & Weapons

For the safety of our staff and visitors no weapons and fire arms will be allowed on the premises. Playzone unfortunately are not allowed to lock these items away either.

Food

You can’t bring your own food into Playzone. But we have great food options for the whole family!

Bags are searched when you arrive to ensure everyone’s safety. So please don’t fill them with food and drinks.

Age Restriction

It’s a very important question moms and dads! WHY!??? Because we’ve carefully designed our rides and activities around what’s age appropriate for your growing Child.
Our Play Professionals do their very best to make sure that the right Child are enjoying the right things, but it’s up to YOU at the end of the day,

Trading Times

Mon – Thur: 8am-4pm
Fri – Sat : 8am-5pm
Sunday : 9am-2pm
Public Holidays are normal days

Animals

We love animals, but only allow guide dogs into Playzone.
Unfortunately we do not have kennel facilities, so furry friends will have to stay at home.

> Parking

Our parking area is for Playzone clients ONLY!

Smoking

We have a small designated area for smoking outside Playzone.

Alcohol

Alcohol is not permitted in Playzone, and we have the right to confiscate it and ask persons to leave who are under the influence of it.

Entry T&C’S
Complaints, loss, damage, injury, refunds and policies on who we let into Playzone.

Right of Admission Reserved

Our Management reserves the rights to refuse admission to those who they feel are unsuitable for Playzone facilities.

Comments & Complaints

We like to get feedback! If you have any problems or suggestions during your visit, please go to the entrance of Playzone and ask for the manager on duty.

Loss, Damage & Injury

Please take extra care to look after your things. Our Management accepts no responsibility for loss or damage to personal property whilst visiting or using any of Playzone facilities.

Injuries

If you use Playzone facilities, you do so at your own risk. Our Management accepts no responsibility for personal injury. Please be careful!

Bad Behaviour

Threatening behaviour, verbal abuse or violence will not be permitted anywhere in Playzone. Anyone exhibiting this kind of behaviour will be removed from Playzone.

No Refunds

Playzone has a no refund policy.

No Private Parties

If you like you can book a party through Management. office@playzonesa.co.za